Welcome to Heathrow Motorcycle Training, although under new ownership as a training establishment, our instructors have up to 26 years’ experience in the delivery of 5 star motorcycle training. Our instructors are either serving or ex police motorcycle traffic police, who have a wealth of knowledge that they are more than willing to impart to you on your learning journey.
Booking & Cancellation Policy
1. Basic Training.
In principal Heathrow Motorcycle Training requires payment in full upon booking for:-
CBT, CBT Renewals
DAS Courses, A1 Licence Courses, A2 Licence Courses
Gear conversion training
Back to biking training
MOD1 & MOD2 test re-takes.
2. Compulsory Basic Training (CBT)
The CBT can be conducted on an automatic machine or a manual machine up to 125cc (50cc if 16 years of age). Customers must bring a UK provisional driving licence with them or their full car licence and pass the eye sight test as stipulated by the DVSA to conduct training.
Our CBT training starts at 0830, all customers must be with us by 0815 for initial administration. Customers that are late and training has already commenced will not be permitted to join the days training and it is deemed that they have cancelled their appointment and not receive a refund.
If you do not reach the required standard of training during the course, or if deemed unsafe at anytime during the course, you will not pass the course and will be asked to return for another days training at a reduced cost – this is extremely rare. Our instructors are empowered to make the decision to protect you, our property and other road users.
3. DAS, A2 & A1 test courses
When booking for a DAS course, A2 medium bike course or A1 light motorcycle course; students are requested to:
Pay a deposit of half the course attending
Ensure that they are ready to undertake this course, both in terms of having sufficient time to undertake the training and in terms of their ability to ride a geared bike proficiently. These courses are intended to teach you the skills and ability of how to ride a larger bike. They are designed to raise your skill level to a high standard to pass both MOD1 & MOD2 tests.
Pay any remaining monies during their learning experience clearing total cost by their final lesson.
4. Cancellations – refunds.
All cancellations will attract a £10 admin fee and will thereafter be considered in line with the following general principals.
Cancelling any course with at least 21 clear working days’ notice; will attract 100% refund of any monies paid minus the admin fee.
Cancelling any course with at least 14 clear working days’ notice; will attract 75% refund of any monies paid minus the admin fee.
Cancelling any course with at least 10 clear working days’ notice; will attract 50% refund of any monies paid minus the admin fee.
Cancelling any course with less than 10 clear working days’ notice; will NOT attract an automatic right to a refund.
5. Highway Code
All students are expected to have a good knowledge of the Highway Code before embarking on any course or other training with us. For example the CBT course and or DAS course is not designed to teach you the Highway code, but there will be questions and interactions that will test your knowledge of the Highway Code. A lack of knowledge or understanding of the Highway Code may result in a student not being able to complete their CBT or other training. In these circumstances, no refund will be made. You do not need to be an expert, but you must have a good understanding of the code.
6. Course Readiness. Being prepared for training
When booking onto any of the Licence courses ie, A1, A2 or A (DAS Course), students must be ready for their training. These courses are not designed to teach you how to ride. You must already be able to ride confidently and be able to use the gears and the clutch effectively. You must be in a fit state mentally and physically to undertake the training. For example attending the course after finishing a night duty shift will not render you capable of concentrating sufficiently to ensure your safety and progress. Attending your course following a heavy drinking session the night before may also render you unfit.
Should you attend the course when unfit as described above or through any other cause, we reserve the right to remove you from the course. In these circumstances there will be no refund and the course will be lost.
These courses are designed to raise your bike handling and road craft skills to a higher level that will enable you to pass your A1, A2, or A licence Mod1 and Mod2 tests. These are intensive courses and demand energy and concentration from you throughout the course.
7. Insurance. Damage or injury
Whether booking onto any of our courses, undertaking private tuition or other training; we provide you with the necessary 3rd party legal insurance cover to ride on the road. Should you damage the bike during training or cause damage to property belonging to a third party; you are accountable and responsible for the repair and or depreciation costs. In these circumstances we will require you to pay for such repair costs or depreciation value.
If a third party is injured or their property is damaged; the circumstances of the cause of that injury or damage will need to be considered in making a decision as regards your liability and accountability. In these circumstances our insurance company will (in consort with the third party) make a decision as regards culpability. Should you be found to be at fault, we reserve the right to require you to shoulder some or all of the costs. For example this may mean just paying the insurance excess or other amount.
Should you have an accident or cause an incident when acting outside of our training and or instruction (whether it be on the road or on private property); our insurance will not cover you. Details of the matter will not be referred to our insurance company for consideration. In these circumstances you will be held accountable and liable for all costs. Your details and not those of our business will be exchanged with the third party. Settlement of any damage costs etc. will be a matter between you and the third party.
When out on the road, you are responsible and accountable for your actions and compliance with the Road Traffic Act and Highway Code. Heathrow Motorcycle Training accept no accountability and or liability for your actions, eg,
Any Speeding ticket, parking violation or other law enforcement penalty incurred by you, will remain your liability and accountability.
8. Suitable clothing – Personal Protective Equipment (PPE)
Heathrow Motorcycle Training have Helmets, Jackets and Gloves that we can provide you during training. All of these meet the required safety standards; but you must wear sensible footwear and trousers.
Any damage caused to clothing or a helmet provided to you during training may result in a charge being made against you depending on the circumstances leading to the damage.
If you are attending a CBT course, we simply want you to wear jeans (not fashion jeans with rips in them) and at least a pair of training shoes. There is no hard and fast rule here, but if you turn up in flip-flops and shorts, we reserve the right not train you. There will be no refund or re-scheduling of the CBT course without you having to book and pay again.
If you are attending your A1, A2 or Full A (DAS) course; Heathrow Motorcycle Training can lend you the use of one of our helmets, jacket and gloves BUT this time you must have a least a substantial pair of jeans (preferable motorcycle trousers). You MUST also wear footwear that has a cleated sole and covers your ankles and heels. This is a DSA test requirement. It is not law, but they will not test you if you are not suitably dressed. We recommend motorcycle boots, but walking boots are also OK. If you attend your course or present yourself for test not suitably attired;
We reserve the right not to take you to test and you will lose your test fees. This may sound harsh, but there will be no point going to the test centre, they will not test you.
Please do not however buy new boots and then attend the course without wearing them in for a few days. There are few things more painful than wearing new boots that are cutting into you or are so stiff as to prevent you from walking in them or operating the gear lever or brake lever.
9. Your commitment
Heathrow Motorcycle Training commitment to you is that we will provide you with Good clothing; high quality bikes and highly quality training linked to well-designed courses. Heathrow Motorcycle Training ask you and expect you to have the time and energy to attend and partake in the course/training. How you arrange this is of course up to you; BUT your work schedule and or other commitments are not Heathrow Motorcycle’s problems to resolve (if Heathrow Motorcycle Training can accommodate you we will naturally do so. For example, there may be a mutual swop that can take place or Heathrow Motorcycle Training may be able to sell your course to another student. However please do not rely on this strategy).
Sorry for being so blunt, but Heathrow Motorcycle Training book for you, the use of training facilities, book the instructor for you, book your tests and put contingency plans in place should you need them.
If you cannot attend because you have not secured the time; it is your loss not Heathrow Motorcycle Training’s loss.
In these circumstances, there will be no refund and any re-booking of the course and tests will be at additional cost to you.
There is a requirement when attending any of the courses that you present your full UK or provisional UK driving licence. Not being able to do this may result in your training not being allowed to continue. In these circumstances there will be no refund and you will need to book again at additional cost to you.
If you are attending your A1, A2 or Full A (DAS)licence course; you simply MUST have UK licence, your CBT certificate and your theory pass certificate. If any of these are not able to be presented you CANNOT go for your MOD1 and MOD2 tests. The test fees and associated trainer costs will be lost. You can continue training but you will need to re-book any additional training and re-book your tests at additional cost to you once you have located the missing documents or secured replacements.
11. Consideration – Politeness – Courtesy
Heathrow Motorcycle Training is simply asking that no matter what kind of day you are having and no matter what pressures you may be under that we all treat each other with courtesy, consideration and politeness. This includes each other, our staff and the DVSA test centre staff where you may go if undertaking one of the motorcycle licence tests and staff and students from other motorcycle schools that we may interact with.
Heathrow Motorcycle Training reserve the right to cease training with any student that falls short of this basic standard. Should this happen there will not be an automatic refund of any monies paid. The circumstances of the behaviour or interaction giving rise to the removal from training will be examined to determine if any refund is appropriate.
12. Motorcycle Hire
Heathrow Motorcycle Training offer a motorcycle hire service to people who have conducted their CBT with the company. There is a minimum charge for an hourly period to cover the cost of hire. All costs must be covered before the time of hire. Credit Card or Debit Card details are to be left to cover any associated additional costs resulting from the hire. Any traffic offences resulting as part of the hire will be the responsibility of the hirer.
Although all Heathrow Motorcycle Training staff abide by our Customer Service Pledge, Service Standard, Mission Statement and Values and will always try to meet the highest standards of training if a student feels they have a complaint this can be made in writing within 21 days of the course finishing date to Heathrow Motorcycle Training, 46 Jameston, Bracknell, Berkshire RG12 7WZ. The complaint will be thoroughly investigated by the owners and any action needed will be taken and a report will be sent out to you, within 14 days.